Shipping & Returns
When can I expect my purchase?
For UK orders, we always use 1st class post or express delivery services (DPD Next Day for orders over £80). Please expect UK delivery in 1-3 working days. For international orders, we use airmail for the quickest delivery times.
The website isn't letting me buy
Please feel free to get in contact with us if you have this issue. However there are some locations that we are not able to ship to for legal or logistical reasons, for example we cannot ship to Croatia and cannot ship head mounted night vision to France.
I’ve got an issue with my product
We’re proud of our products, and hope that you’ll be more than satisfied with them. We’re also proud of our customer service, so if you’re unhappy with the product you’ve received, get in touch and we’ll try to improve your experience as quickly as possible.
I’d like to return my product.
If you’d like to return your product for any reason, send it back to us within 30 days of the date you received it, and we’ll process you a full refund. Goods must be in as-new condition. All of our products are covered by an 18-month warranty, with products being repaired or replaced if a fault occurs. We can provide a free courier returns label for any faulty items that need to be returned to us – please contact us for more details.
My product is faulty.
If your product develops a fault within 18 months of you receiving it, send it to us and we’ll send you a new one. We’ll cover the cost of your postage: the bottom line is that you won’t be out of pocket if there’s something wrong with the product.
Which address should I send the package to?
Reflections House, 26 Oakfield Road